Assessment centre · workforce and resource planning

Hire planners who can do the maths and hold the room.

Send a link. Candidates run a live intraday floor, build shifts against an Erlang curve, forecast through outliers, plan hiring through attrition and AI claims, or staff a bench. Then they negotiate with an AI stakeholder and record a spoken brief for a leader. Engines score the maths, Gemini reads the judgement, and your team decides.

14 roles8 industries16 competencies6 simulation desks
01Numbers

Workforce maths: Erlang, shrinkage, forecast error, utilisation, cost and revenue. Every candidate gets different numbers.

02Planning desk

A hands-on planning exercise for the role, run on a live engine. Your decisions change the outcome.

03Stakeholder room

A live conversation with a senior stakeholder, played by AI. You have a data pack and a goal.

04Judgement

Rank the options in realistic situations, then answer one written question.

05Recorded brief

Record a short spoken briefing about your planning desk result, as you would to a leader.

Roles covered

Each with its own desk, stakeholder and weights
Contact centre WFM
Real-Time AnalystScheduling AnalystForecasting AnalystCapacity PlannerWFM Analyst (MIS and Reporting)WFM ManagerHead of Workforce ManagementWFM Client Partner
Resource management
Resource Management AnalystDemand and Fulfilment PlannerBench ManagerHead of Resource Management
Strategic workforce planning
Strategic Workforce PlannerWFM Automation and AI Lead

What gets measured

Every score traces to evidence
Quantitative
MathsReasoning
Planning craft
ForecastScheduleReal-timeCapacity
Resource and supply
AllocationBench
Commercial
BudgetRevenue
People and influence
StakeholderClientLeadershipManagementComms
AI in WFM
AI